Your satisfaction is our priority. We offer two types of returns based on the reason for your request:

For Non-Defective Returns (e.g., change of mind, wrong size, or personal preference):

a. You may return eligible items in their original, unused condition with tags attached and in original packaging within 30 days of delivery.

A refund of the product price (less return shipping costs) will be issued upon receipt and inspection of the returned item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

b. If you choose to refuse delivery after an order has shipped, the package will be returned to us automatically. Please note that a restocking fee of 25% will be deducted from your refund to cover return shipping and handling costs incurred by us.

c. Compressed Sofa Returns

For compressed sofas, returns are not accepted once the vacuum-sealed or compressed packaging has been opened and the sofa has been expanded or unpacked. Due to the nature of compressed packaging, the product cannot be restored to its original compressed condition once opened, making it unsuitable for return shipment.

Please carefully consider your purchase before opening the packaging. 

For Defective, Damaged, or Incorrect Items:

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery. To help us process your return quickly, please include photos or a short video showing the issue.

Once confirmed, we will provide a prepaid return shipping label and issue a full refund (including original shipping costs) once the return is processed. 

How to Initiate a Return:

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at [email protected].

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].